To ensure the safety of customers, most of Vietcombank's Digital banking transactions require two-factor authentication that includes:
- User-defined information (PIN, password, fingerprint, FaceID ...)
- And OTP (One-time verification password) is sent via SMS to customers' registered phone numbers. OTP can be sent via SMS or through other forms (smart OTP application, Hard Token ...)
Traditionally, OTP is generated and sent to customers via SMS. However, since the beginning of 2020, Vietcombank has launched Smart OTP authentication method – a new outstanding solution for customers.
With Smart OTP, customers can actively receive the OTP code at any time, at any place without having to wait for the bank to send it through SMS. Smart OTP has 02 forms including:
- Independent application: Used to generate OTP code for VCB Digibank transactions on web browser.
- Integrated in VCB Digibank application: Used to generate OTP code for transactions on VCB Digibank application.