To ensure the safety of customers, most of Vietcombank's Digital banking transactions require two-factor authentication that includes:
- User-defined information (PIN, password, fingerprint, FaceID ...)
- And OTP (One-time verification password) is sent via SMS to customers' registered phone numbers. OTP can be sent via SMS or through other forms (smart OTP application, Hard Token ...)
Previously, Vietcombank provided 02 Smart OTP versions for transactions on VCB Digibank including:
- Independent application: Used to generate OTP code for VCB Digibank transactions on web browser.
- Integrated in VCB Digibank application: Used to generate OTP code for transactions on VCB Digibank application.
In order to provide convenience and simplicity to customers, from 14/07/2022, Vietcombank introduces the integrated Smart OTP, which can verify for all transaction on App and Website of VCB Digibank
The integrated Smart OTP feature is available on App VCB Digibank, therefore, customers when making transaction on Web won’t need the separated Vietcombank Smart OTP app anymore, all verification can now be done via the Smart OTP feature located at the login screen of VCB Digibank.