Phone Banking

30/07/2021 02:14 PM

PHONE BANKING is a banking service through a hotline 1900545413. Customers can call the number to make transactions without having to go to the bank.

When calling 1900545413, customers have 2 options to use the service, including:

  • Make transactions by yourself through the instructions of the automatic switchboard.
  • Meet a consultant.
  • Customer service 24/7
  • Support customers in emergency cases (for example: overseas customers, customers needing emergency card lock...).

Suitable for elderly customers or customers who do not have conditions to use Digital Banking services, SMS Banking services.

Features of SMS Banking service


Detail feature

Service through automatic switchboard

  • Emergency card lock
  • Lock VCB Digibank/VCBPAY service
  • Stop linking e-wallets
  • Change Password of Phone Banking service

Services provided by consultants

  • Activate card, change card limit, lock card, unlock card, lock card spending on internet.
  • Lock/stop VCB Digibank, SMS Banking services
  • Re-issue username and password for VCB Digibank and Phone Banking services
  • Subscribe/unsubscribe from SMS banking service
  • Receive and support to resolve inquiries, complaints, transaction investigation.
  • Answer customer inquiries

And other services as prescribed by Vietcombank from time to time.

Customers register for Phone Banking service on VCB Digibank​​​​​​​

​​​​​​​Free registration, service maintenance and bank service fees.

Customers pay telecommunications charges according to the current rates of telecommunications service providers.

VCB Digibank

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