Frequently Asked Questions

​When customers can send money through channels of TNMonex or UniTeller to Vietnam. Normally, their customers can receive money within a day at Vietcombank.​

​The maximum amount that customers can send money depending on the regulations and laws in service of the national bank, state or territory where you live. Besides, depending on the policies and regulations of the company itself every remittance.​

​- To limit the errors, customers need to fill in information clearly on remittance form, especially the information about name, ID number, address and account number of the recipient (if any).
- The declared information, customers should fill in Vietnamese without accent.
- Pay attention to spelling and note the letters or numbers can be confusing with each other like the letter A, the letter H and number 4; letter B and number 13; letters C and O; letter G and the number 6 ... etc ... If customers fill in by mistake, do not cross out, ask for a written declaration to the other.
- Customers always have at least one memory providing information to identify the beneficiaries. If the beneficiary has to open an account, please enter account number. But if the beneficiary has no account number, he/she need to have an ID number or any identity cards with photo (such as a valid passport).
- For the beneficiary does not have an account at Vietcombank, you need to provide the most convenient way to help banks contact the beneficiaries to notice picking up money. It is best way if the senders can provide phone numbers of the beneficiaries. If the landline, you need to fill the area code of the phone number. Where there is no phone, you must provide current residence address of the recipient bank to receive a notice by mail (this address does not necessarily follow that just as household address to send a letter to the hands of the beneficiary).
- Finally, customers should keep 01 copies of declarations of money transfer or remittance receipts as proof of the bank if the remittance is malfunctioning.​

​- When coming to agencies, customers must bring identification with photo, e.g: ident card
- In addition, customers also need to have accurate information of the recipients (name, address, telephone number and mobile number (if available)), account number (if any), number of ID card/passport.
- In addition, depending on the requirements of each money transfer agents and regulations of the United States, customers may be required to add some other necessary documents.​

• American Express®
• Visa
• MasterCard
• JCB
• UnionPay 

Definition

• ​Credit card: the card having the feature of “spend first, pay later” within the fixed limit that the bank set for cardholder; with interest-free period of up to 50 days. If you do not have account at the bank, you are still able to apply for a credit card.
• Debit card: the card connecting with your payment account at the bank. You can use your debit card for making payment or cash withdrawal within the balance in your account. Therefore, in order to apply for debit card, you must have an account opened at the card-issuing bank. ​

​​Features

• Credit card
  • Finance initiatives: spend first, pay later, interest free period of up to 45-50 days (depend on credit card product)
  • Convenient payment and spending: at merchants or online

• Debit card

• • Finance inititative: high spending and cash withdrawal limit, enjoy non-term interest rate at the balance in cardholder's account;
  • Convenient and flexible payment: Cash withdrawal at ATM/merchants and product/service payment at merchants and online.
  • Various added value service

• • • Fast and convenient bank transfer within Vietcombank system and interbank
    • Bill payment for electricity, telecommunication, airline, phone, insurance..., mobile top-up, game card top-up…; 

​​Currently, Vietcombank has issued cobrand credit card products as follows:

• The Vietcombank Vietnam Airlines American Express: is the co-brand card with cooperation of Vietcombank and Vietnam Airlines. The Vietcombank Vietnam Airlines Platinum American Express (Platinum card) provide cardholders many outstanding benefits beside basic features of a co-brand credit card.  

For more ​​details, please click here.

• The Vietcombank Diamond Plaza Visa: is a co-brand card of Vietcombank and Diamond Plaza. Cardholders enjoy benefits from both Vietcombank and Diamond Plaza.

       For more details, please click here​.

• The Vietcombank Vietravel Visa: is a co-brand card between Vietcombank and Vietravel. Cardholders enjoy benefits from both Vietcombank and Vietravel.

 For more details, please click here. 

• The Saigon Centre – Takashimaya – Vietcombank Visa: is a co-brand card of Vietcombank and SAIGON CENTRE – TAKASHIMAYA. Cardholders enjoy benefits from both Vietcombank and SAIGON CENTRE - TAKASHIMAYA.

For more details, please click here. 

​if your overall credit limit is still not fully utilised. If not, you can provide documents proving your ability to cover your summited card credit limit (income or collaterals). You can send your credit card change request and the bank will respond promptly whether your request is accepted. 

When coming to agencies, customers must bring identification with photo, e.g: identity card

In addition, customers also need to have accurate information of the recipients (name, address, telephone number and mobile number (if available)), account number (if any), number of ID card/passport.

In addition, depending on the requirements of each money transfer agents and regulations of the United States, customers may be required to add some other necessary documents.

• To limit the errors, customers need to fill in information clearly on remittance form, especially the information about name, ID number, address and account number of the recipient.
• The declared information, customers should fill in Vietnamese without accent.
• Pay attention to spelling and note the letters or numbers can be confusing with each other like the letter A, the letter H and number 4; letter B and number 13; letters C and O; letter G and the number 6 ... etc ... If customers fill in by mistake, do not cross out, ask for a written declaration to the other.
• Customers should keep 01 copies of declarations of money transfer or remittance receipts as proof of the bank if the remittance is malfunctioning.