Frequently Asked Questions

Please refer fee policy at MoneyGram wwebsite http://www.moneygram.com​​​

​After completing the sending procedure at Money Gram, within 10 minutes, beneficiary can receive money.​

​Sender visit any Money Gram agent to make a money request.​

​With money transferred in foreign currency and you want to receive by VND, it shall be applied transfer buying exchange rate published daily by the Bank for Foreign Trade of Vietnam.​

​Your relatives in Vietnam do not have to pay a fee to receive money in the network of Vietcombank.​

​Customers can call the customer service center 24/7 on: 1900 54 54 13 or 043 8243524 or contact the nearest branch of Vietcombank.​

​You can get the right kind of currencies that the sender specified or by VND (if you request).​

​When getting money at Vietcombank, you remember that ID card / passport need to be valid, the notice of bank or depositor (if applicable). If you get cash, please bring extra Reference number provided by the sender.​

​The beneficiary does not necessarily have to have an account in the Bank. In this case customers need to provide its name, contact address, recipient identification number, date and place of issue of ID card, telephone number (if any) and the proposal moved through the Bank for Foreign Trade of Vietnam.​

​For detailed information on the status of remittance transactions, please please call us at 1900545413 in Vietnam or contact directly with the bank's transaction. Or, you can take the initiative to contact the bank depositors, asking them to check the status of your money, if there are errors, then ask them additional time to edit. If you also hold Receipt of money, used this way will effectively and faster.​