Overseas Money Receive - Money Receive from USA through Xoom – a PayPal service

When coming to agencies, customers must bring identification with photo, e.g: identity card

In addition, customers also need to have accurate information of the recipients (name, address, telephone number and mobile number (if available)), account number (if any), number of ID card/passport.

In addition, depending on the requirements of each money transfer agents and regulations of the United States, customers may be required to add some other necessary documents.

• To limit the errors, customers need to fill in information clearly on remittance form, especially the information about name, ID number, address and account number of the recipient.
• The declared information, customers should fill in Vietnamese without accent.
• Pay attention to spelling and note the letters or numbers can be confusing with each other like the letter A, the letter H and number 4; letter B and number 13; letters C and O; letter G and the number 6 ... etc ... If customers fill in by mistake, do not cross out, ask for a written declaration to the other.
• Customers should keep 01 copies of declarations of money transfer or remittance receipts as proof of the bank if the remittance is malfunctioning.

The maximum amount that customers can send money depending on the regulations and laws in service of the national bank, state or territory where you live. Besides, depending on the policies and regulations of the company itself every remittance. Currently, the maximum amount to send through Xoom service is up to USD 3,000 or equivalent.

When customers can send money through Xoom, the beneficiary can receive money instantly through Vietcombank account or the beneficiary could come to any Vietcombank branch in working hours to receive money.

​The beneficiary must have an account in the Bank for Foreign Trade of Vietnam (Vietcombank) in order to receive money from USA via Xoom.

You can get the right kind of currencies that the sender specified, USD or VND

​Customers can call the customer service center 24/7 on: 1900 54 54 13 or 043 8243524 or contact the nearest branch of Vietcombank.

The service provides 2 methods of receiving money: Vietcombank account deposit and cash pick up at Vietcombank counters. In case the beneficiary does not have an account in Vietcombank, sender could send money with the option of payout "Cash pickup at Vietcombank counters" so, beneficiary could receive money at any Vietcombank counter.

​With money transferred in foreign currency and you want to receive by VND, it shall be applied transfer buying exchange rate published at the times your relatives pick up money by the Bank for Foreign Trade of Vietnam.