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Can I change my number receiving OTP?(09/02/2017 04:00 PM)
To change phone number receiving OTP, please come to any Vietcombank transaction point to perform your request or login VCB-iB@nking and use OTP receiving method setup feature.
How can I receive OTP?(09/02/2017 04:00 PM)
OTP is automatically sent to customers in these below forms:- Mobile phone text message;- Or through Vietcombank Smart OTP application;
What is One-time-password (OTP)?(09/02/2017 04:00 PM)
OTP is the password used once only provided to customers by Vietcombank each time you perform a payment transaction via VCB-ib@nking to precisely verify customers. This password is valid once only so it can ensure your safety.
What do I need to do in the first time login?(09/02/2017 04:00 PM)
My user name is too hard to remember, can I choose another user name myself?(09/02/2017 04:00 PM)
At the moment, user name for VCB-iB@nking is provided by Vietcombank and you are not allowed to change unless there's suspicion that username is exposed and/or used by hackers, Vietcombank will support customers to change username.