Frequently Asked Questions

​Yes, the VCB Digibank service is available 24 hours a day and 7 days a week, including weekends / holidays.​​​​​​​

​If you have any problems during using the service, you can contact the Hotline 24/7 at 1900545413 for regular customers or 1800 1565 for Priority customers or any Vietcombank branches near for support.​​​​​​​

​You only need to register to use the Digital Banking service of VCB Digibank once and can register at any Vietcombank transaction office.​​​​​​​

​Please go to the transaction counter or contact 24/7 Hotline of Vietcombank to register to stop online banking.

​​​​​​​In case of emergency, customers can call Vietcombank Hotline 24/7 at 1900 54 54 13 for regular customers or 1800 1565 for Priority customers to request a temporary service lock.

​For VCB Digibank services, the phone number you have registered with Vietcombank is the username and the unique service for each Customer. Therefore, you need to select 01 phone number to use as the username of VCB Digibank service.

​​​​​​​​You can request Vietcombank for your username / password again at:

- Transaction points of Vietcombank nationwide;

- Contact Vietcombank 24/7 Hotline on 1900 545413 for Regular Customers or 1800 1565 for Priority Customers;

- On the website of VCB Digibank login (applicable to individual customers re-granting password with the condition that their username has not been locked).

​The feature's favorite function setting helps you to set up frequently used functions and services, to display in an easy-to-see position on the screen, helping you to perform transactions quickly as needed. 

​Currently, the VCB Digibank service is available to all account holders to query general account information

​For your safety reasons, if you log in to the program and within a certain period of time without using the service, the program will notify the time of access. When you receive this notice, you only need to use the correct Username and Password to log in again.

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• In case you have not registered an email to receive notification of results for transactions on VCB Digibank, please visit Vietcombank's transaction offices for assistance.
• In case you have registered for an email notifying you of the result of the transaction on VCB Digibank, you are not required to receive the notification of transaction result, please perform the following check steps:

• Check the email registered with the Bank to ensure the email address is entered correctly (eg email yahoo.com or yahoo.com.vn);
• Check the settings in the mailbox to make sure the email from Vietcombank (vietcombank.com.vn) is not in the list of blocked mail (Spam mail)
• Check in the spam box (Trash / Junk mail) because maybe email notification password is pushed into the spam folder
• Check with your mail server management to make sure mail is not being held on the server (mail server)

• In case of unidentified reason, please contact Vietcombank Customer Service Center at 1900 545413 for Regular customers or 1800 1565 for Priority Customers or the nearest Vietcombank transaction center for get help.