Frequently Asked Questions

​Yes, you can use contactless card at merchants that do not accept contactless payment by swiping the card or inserting the card as usual.​​​​​​​

You should put your card maximum 4 cm away from the card reader to make payment. It is recommended that you should put the card directly on contactless symbol for few seconds until transaction was completed.​​​​​​​​

• ​Yes. Contactless card using advanced chip technology which is safe for cardholders. Besides, since you do not need to give your card to cashier when making payment but just tapping your card, your card is always with you and your card information are secured.
  
• To make payment, your contactless card should be placed near card reader (less than 4 cm) and should be place at the right place on the card reader.

​No. The card reader and the card must be near each other (less than 4 cm), besides, the card must be placed in the right place for a few seconds for a transaction to be completed.​​​​​​​

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VCB Digibank is a new version of digital banking service developed and provided by Vietcombank on the website, mobile banking application so that customers can conduct transactions with the bank anytime and anywhere through Internet connected devices such as computers, tablets, mobile devices…

VCB Digibank is a service that unifies your experience with Vietcombank's current Internet Banking and Mobile Banking services in terms of interface, login information, limits, service fees, features, utilities, and permissions. You seamlessly perform financial transactions and digital utilities of Vietcombank​​​​​​​

​- Check payment account information, deposit and loan accounts, credit card information.

- Transfers:

• Vietcombank Internal Transfer
• Vietcombank External Transfer (via State Bank Channel)
• Quick Transfer 24/7 (quick transfer via account/card)
• Transfer to beneficiary to receive cash by ID card/Passport at Vietcombank Counters.
• Transfer charity money to charities.
  

- Bill payment:

• Pay for electricity bills, telecommunications charges (telephone, Internet), train tickets, air tickets, tuition, insurance, hospital fees, insurance, tuition, financial loans
• Pay Domestic tax and Registration tax.
• Social insurance
• Port infrastructure fee
  

- Deposit:

• Mobile topup
• E-topup wallet
• Topup agents
• Deposit to securities corporation.
  

- Saving online:

• Opening / closing savings accounts
• Deposit / Withdrawal of savings accounts
• Register / cancel saving automatically
  

- Card Service:

• Lock / unlock card
• Register / cancel registration for payments on the Internet
• Change the default payment account
• Change spending limits
• Register / unsubscribe OTP Card
• Credit card payment
  

- Utilities: Register for Auto Debit, Phone Banking, E-wallet, Online Investigation ...

- Settings: Proactively select Service Provider, Transaction limit, Authentication method, Wallpaper, Language on demand.

- Calculation support (foreign exchange conversion, savings interest, repayment schedule)

​Vietcombank Digibank service of Vietcombank can be used anytime, anywhere. If you regularly go abroad and want to make financial transactions, please register Smart OTP authentication method right on VCB Digibank to avoid interruption of transactions due to not receiving OTP SMS from telecom operators informed.​​​​​​​

​You only need to visit Vietcombank's official website at www.vietcombank.com.vn , select Log in to Digital Banking of VCB Digibank, enter your username and password of VCB - iB @ nking to convert to use use VCB Digibank services.​​​​​​​

​You only need to upgrade the Mobile Banking / VCBPAY app (update the app) to the latest version on the app market, enter your VCB - Mobile B @ nking username and password to switch to using VCB Digibank service .​​​​​​​

​Customers in foreign countries can completely switch to use VCB Digibank service if their mobile device is in roaming mode to receive SMS from Vietcombank​​​​​​​