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1900 54 54 13
What international debit card can I apply for?(05/07/2016 06:00 PM)
Vietcombank issues international debit card with 4 most popular card brands including:
What is the difference between Vietcombank domestic debit card and international one? (05/07/2016 06:00 PM)
+ Fast and convenient bank transfer within Vietcombank system and interbank
+ Bill payment for electricity, telecommunication, airline, phone, insurance,…, mobile top-up, game card top up…;
To pay for electricity bill, which VCB debit card can I use? (05/07/2016 06:00 PM)
You can pay your bill with any of VCB debit card. Please visit our nearest branches for card application and detail information.
I am now Vietcombank MasterCard debit cardholder, am I entitled to Joy of Life program? (05/07/2016 06:00 PM)
Yes. Our Joy of life program offers up to 50% discount at hundreds of merchants nationwide and apply for all Vietcombank cardholders.
My daughter is about to study abroad. She is now 16 years old. Can she open Vietcombank international debit card?(05/07/2016 06:00 PM)
One condition to apply for international debit card is that the cardholder must be 18 or older; therefore, your daughter is not entitled to apply for primary cardholder. In this case, you can apply for the primary cardholder and request to issue supplementary card for your daughter.
I want to apply for Vietcombank international debit card but I'm requested to provide copy of my identity card. However, I lost my identity and it is not yet reissued. What can I do?(05/07/2016 06:00 PM)
You can provide copy of your passport instead.
Where can I apply for international debit card and how long will I receive the card?(05/07/2016 06:00 PM)
You can come to our nearest Vietcombank branches/sub-branches to apply for the card and it often takes around 5 – 7 working days (except holiday) for your card to be issued from the date the Bank accept your application. You can receive your Card directly at where you apply.
What should I do in case there is errors when I use my Card at ATM (unable to withdraw money but account still deducted/ revoked, or when my Card is lost?(05/07/2016 06:00 PM)
In case your card is lost, you should ask the Bank to lock the card immediately by contacting any Vietcombank branches/sub-branches or using our VCB-iB@nking. You can apply for a card reissuance when needed
My card is about to expire. What can I do to continue using this card? (05/07/2016 06:00 PM)
You can come to any Vietcombank branches/sub-branches to request for card replacement.
What should I do when I forget my PIN?(05/07/2016 06:00 PM)
You should come to our nearest Vietcombank branches/sub-branches or contact our hotline 1900.54.54.13 .to request for PIN reissuance.