Frequently Asked Questions

​The Bank does not require proof of income documents from the Supplementary cardholder because it is issued under the account of primary card.​​​​​​​

​Yes, currenty, Vietcombank issued 2 corporate credit card products including Vietcombank Visa Corporate and thẻ Vietcombank American Express® Corporate, of which, the Vietcombank American Express® Corporate Card is our first corporate credit card provided in Vietnam, designed exclusively for corporates/ organization as a comprehensive payment/expense management solution, at the same time, offer many benefits for staff.​​​​​​​

​Due to card feature exclusively for business expenses, the Vietcombank Corporate Cards can not be provided with supplementary cards.​​​​​​​

​Chip card is also called "smart card". This type of card has a chip attached on the card surface and this is the visible difference between chip cards and stripe one. Chip cards still have stripe line at the back of the card. Vietcombank issues both chip and stripe cards but most of card products are provided with chip technology because of its high security feature.​​​​​​​

Contactless card using advanced chip technology which brings in convenience and simplicity for customers when making payment. To make contactless transactions, you just need to tap your card or wave it over the contactless symbol of the card reader. You don’t need to enter PIN/sign for small value transactions.​​​​​​​​

If your card is contactless card, you can find contactless symbol  on the front of the card.​​​​​​​​

​​​​​​​Contactless card brings in many benefits:

• Faster payment compared to cash payment or using contact card which requires you to provide the card to cashier.
• For small value transaction, you do not need to sign/enter PIN, you just need to tap your card to make payment.
• The card is under your control since it’s always in your hands.
• You can keep the payment invoice, which is more efficient than using cash.

Convenient to use at café, fast food chains, petrol and many other places since you can pay faster than using cash.​

• ​To make it simple and convenient, merchants accepted contactless card do not request cardholder to sign/enter PIN for small transactions (less than 1 mil VND¹). However, to protect customers, all transaction valued from 1 mil VND will be required to enter PIN.
  
• This limit may change from time to time according to the regulations of the State Bank, International Card Organizations, Card Switching Organizations and / or Banks.

• ​You should protect your contactless card similarly to how you keep other cards.
• Please be ensure to keep it under your control and in a safe place.
• Do not put the card near contactless device
• Do necessary things to prevent unwanted transactions occurred when the contactless card still in the card holder.
  
• Keep checking transaction notifications from bank, inform the bank via Hotline 24/7 or contact branch/transaction office in case there’s unwanted transaction.

• You can pay at any merchants having contactless symbol by tapping your card. These merchants are usually fast food chains, supermarkets, convenient stores, cafe, petrol station, pharmacies…
  
• ​​​​​​​Currently, there’re VCB’s merchants accepted contactless payment including CGV, Starbuck, Highlands, Vinmart, BigC​... ​