E-B@nking

​​​​​​​

• The bank requires you to change the login password in your first login within 24 hours after receiving the default password sent by Vietcombank to you.
• To use high-value financial transactions, please register, activate VCB - Smart OTP authentication method provided by VCB at each period and set the corresponding transfer limit..

​For VCB Digibank services, the phone number that you have registered with Vietcombank is the username. In case you change your phone number, please cancel VCB Digibank and re-register with another phone number at any Vietcombank transaction offices nationwide​​​​​​​

​

• VCB Password used for VCB Digibank service must be from 7 to 20 characters in length, including: Lowercase letters, uppercase characters, numeric characters and special characters: @, #, $,%;
• To ensure safety, customers do not set a password with personal information that can be easily guessed by other people such as date of birth, phone number, license plate, name of person, name of person relatives like spouses / children, sequential sequence as simple as 123456 ..., avoid writing passwords on paper or taking notes in other forms;
• You should change your password often (minimum every 3 months)

​For your safety, your VCB Digibank service will be temporarily locked out of access immediately after you have entered your wrong password 05 times in a row. In this case, you need to visit any Vietcombank transaction office to reopen the service.​​​​​​​

​With VCB Digibank, through computer equipment, tablets, smartphones, you will experience a smart, fast, anytime, anywhere digital banking transaction journey with many utilities. attractive ... VCB Digibank provides payment products and services to serve all essential life needs of customers.

​​​​​​​​VCB Digibank service is provided to customers who fully meet the following conditions:

• Individual who has payment account at Vietcombank;
• Having a telephone number for registering Vietnam's telecommunication network.
• Having registered for VCB Digibank services at the Vietcombank counters or have made the conversion from VCB - iB @ nking, VCB - Mobile B @ nking or VCBPAY services to VCB Digibank.
• In case you use the VCB Digibank Service on a mobile application, the corresponding mobile device needs to have iOS operating system version 8.0 or higher or Android operating system version 4.1.0 or higher or follow VCB's regulations from time to time.

​Yes, the VCB Digibank service is available 24 hours a day and 7 days a week, including weekends / holidays.​​​​​​​

​If you have any problems during using the service, you can contact the Hotline 24/7 at 1900545413 for regular customers or 1800 1565 for Priority customers or any Vietcombank branches near for support.​​​​​​​

​You only need to register to use the Digital Banking service of VCB Digibank once and can register at any Vietcombank transaction office.​​​​​​​

​Please go to the transaction counter or contact 24/7 Hotline of Vietcombank to register to stop online banking.

​​​​​​​In case of emergency, customers can call Vietcombank Hotline 24/7 at 1900 54 54 13 for regular customers or 1800 1565 for Priority customers to request a temporary service lock.