Customer Service 24/7

1900 54 54 13

Frequently Asked Questions

Overseas Money Transfer - Money Transfer via Bank
  • What documents do I have to bring to receive money?
  • What minimun fee do I have to pay?
  • How can I know my money status?
Overseas Money Transfer - International Money Transfer with Money Gram
  • How can my relatives know when I send money?
  • Who can I contact to check the transaction?
Overseas Money Receive - Money Receive via Bank
  • How can my relatives send money to me?
Overseas Money Receive - International Money Receive with Money Gram
  • What do I have to do to send money to Vietnam?
  • How long can my relatives receive money??
  • How much do I have to pay?
  • Do my relatives have to pay any fee at Vietnam?
  • What currency can my relatives receive?
  • What benefits do I have when sending money with Money Gram?
  • Do I have to inform sender that I already receive money?
Overseas Money Receive - Money Receive from USA via TNMonex
  • What documents do I have to bring to send money?
  • How can I do to reduce mistakes when sending money?
  • Has the money I sent restricted it?
  • How long will my relatives in Vietnam will receive the money?
  • How can I know the status of the money I've transferred?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • Which documents do my relatives need to bring to receive the remittances?
  • May the beneficiary receive remittances in foreign currency?
  • How can I get the support from your bank on overseas remittance services?
  • Does my relatives have to pay fees to get the money?
  • If my relatives want to receive in VND, shall the exchange rate be applied?
Overseas Money Receive - Money Receive from USA with Unitller at Well Fargo Bank
  • What documents do I have to bring to send money?
  • How can I do to reduce mistakes when sending money?
  • Has the money I sent restricted it?
  • How long will my relatives in Vietnam will receive the money?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • Which documents do my relatives need to bring to receive the remittances?
  • May the beneficiary receive remittances in foreign currency?
  • How can I get the support from your bank on overseas remittance services?
  • Does my relatives have to pay fees to get the money?
  • If my relatives want to receive in VND, shall the exchange rate be applied?
VCB - SMS B@nking
  • What is VCB-SMSB@nking service?
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing VCB-SMSBanking number, what do I have to do?
  • What is your username and password?
  • What should I note to safely use this service?
VCB - Internet B@nking
  • My user name is too hard to remember, can I choose another user name myself?
  • What do I need to do in the first time login?
  • What is One-time-password (OTP)?
  • How can I receive OTP?
  • Can I change my number receiving OTP?
VCB - Mobile B@nking
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing the mobile device using the service, What should I do?
  • What is your username and password?
  • What should I do if I forget my password?
  • What should I do if I suspect my password revealed or stolen?
  • What should I note to safely use this service?
  • What should I do to protect my password?
Mobile BankPlus
  • What is Mobile BankPlus service?
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing Mobile BankPlus number, what do I have to do?
  • What is your username and password?
  • What should I do if I forget my password?
  • What should I do if I suspect my password revealed or stolen?
  • What should I note to safely use this service?
  • What should I do to protect my password?
VCB - Phone B@nking
  • What is VCB-PhoneB@nking?
  • What features are available with VCB-PhoneB@nking?
  • How does Vietcombank charge for VCB-PhoneB@nking service?
  • Who can use VCB-PhoneB@nking?
  • How do I register VCB-PhoneB@nking?
International credit cards
  • If I pass by contactless card reader, is there any chance that transaction can be made?
  • Is it safe to use contactless card?
  • How far should I place my contactless card from the card reader?
  • Can I use contactless card at merchants that do not accept contactless payment?
  • Where can I pay with contactless card?
  • What should I do to keep my contactless card secured?
  • Why are there contactless transactions not required to sign/enter PIN?
  • Why should I use contactless card?
  • How can I know if my card is contactless card?
  • What is contactless card?
  • What is Chip card? What are the differences between chip cards and magnetic stripe cards? Are Vietcombank cards chip cards or magnetic stripe ones?
  • Can Vietcombank corporate credit card be provided with supplementary cards?
  • I want to to issue corporate credit cards for my employees. Does Vietcombank provide corporate credit card?
  • Do supplementary cardholders need to show proof of income documents?
  • How long is the validity of Vietcombank credit card?
  • If my Vietcombank card is lost/stolen, what do I need to do?
  • How can I register for auto debit payment?
  • If I pay later than the proposed payment date, which fees/ interests do I need to pay?
  • At the payment proposed payment date, can I just pay the minimum required amount?​
  • In case my saving account at Vietcombank is in foreign currency, can I use this account to pay for my credit card balance?
  • How can I make payment for my credit cards at proposed payment date?
  • Which fees will I be charged when withdrawing cash at ATMs with my credit card?
  • How long is the interest free period set for credit card?
  • How can I use the card securely and safely?
  • Where can I find information about card related fees/ charges?
  • Can I change my credit limit after having my credit line approved by Vietcombank?
  • How does the bank determine credit limit for credit cardholder?
  • What is the PIN I receive together with my Vietcombank credit card used for?
  • I do not have sufficient required proof of income documents but I still want to apply for Vietcombank credit card. What should I do?
  • Which proof of income do I have to provide when applying for Vietcombank credit card?
  • Which documents should I prepare to apply for credit card of Vietcombank?
  • What are the differences between Vietcombank international credit cards in general and Vietcombank international co-branded credit card?
  • What cobrand credit card products are Vietcombank issuing?
  • What are the differences between credit card and debit card?
  • Which credit card brands does Vietcombank issue?
  • In case my question is not listed here, what should I do?
  • How does the bank determine credit limit for credit cardholder?
  • What cobrand credit card products are Vietcombank issuing?
  • What are the differences between credit card and debit card?
  • Which credit card brands do Vietcombank is issuing now?
International debit card
Domestic debit cards
Card payment services
Platinum credit card
The vietcombank visa platinum card
Cards
Remittance
E-B@nking
  • Which OTP payment method should I choose so that I can still conduct transactions on VCB Digibank when I go abroad?
  • What is the transaction confirmation code?
  • Differentiate the methods of receiving OTP
  • What is One-time-password (OTP)?
  • I cannot log in VCB Digibank even though the information I enter is correct?
  • Do I have to use Cookies for the browser or not?
  • I used to log in to VCB Digibank normally, but why now I seem to be having problems logging in and sometimes receive the same error message?
  • I did not receive any email about transaction results on VCB Digibank, what should I do?
  • I am using VCB Digibank, the program will display the message "Access time has expired. Please login again. "?
  • I have a joint account (Joint Account) can I look up on VCB Digibank?
  • Outstanding feature of Set favorite function?
  • What should I do if I forget the Username or Password of VCB Digibank?
  • I want to have more than one username to use VCB Digibank?
  • What should i do when i want to stop using the Digital Banking service VCB Digibank?
  • I have many accounts opened at different Vietcombank Branches. I will have to register where is VCB Digibank, do I need to register for each account individually?
  • How can I get support if I have trouble using the VCB Digibank service?
  • Is the VCB Digibank Digital Banking service available 24 hours a day?
  • Who can use the VCB Digibank Digital Banking service?
  • Why should I choose to use VCB Digibank Digital Banking service?
  • 7. If I enter the wrong Password, will the Bank temporarily block access to my VCB Digibank service?
  • How should the password to use VCB Digibank be set?
  • I want to change my VCB Digibank username, what should I do?
  • What do I need to do in the first login?
  • How to log in the Digital Banking service of VCB Digibank?
  • After registering for Digital Banking of VCB Digibank, How do you send me your Username and Password to use VCB Digibank??
  • Where do I register to use Digital Banking of VCB Digibank and what procedures do I have to do??
  • I signed up for VCB - iB @ nking and VCB Mobile B @ nking services but I forgot the service password, what do I need to do to make the switch to use Digital Banking service VCB Digibank?
  • I am overseas, can I convert to use VCB Digibank?
  • I am using VCB Mobile B @ nking / VCBPAY service, what should I do to make the switch to using Digital Banking of VCB Digibank?
  • I am using the VCB - iB @ nking service, what should I do to make the switch to using the Digital Banking service of VCB Digibank?
  • Can I use VCB Digibank Digital Banking if I go abroad?
  • What transactions can I do when using the VCB Digibank Digital Banking service?
  • What is VCB Digibank?
Overseas Money Receive - Money Receive from USA through Xoom – a PayPal service
  • If my relatives want to receive in VND, shall the exchange rate be applied?
  • Does my relatives have to pay fees to get the money?
  • How can I get the support from your bank on overseas remittance services?
  • May the beneficiary receive remittances in foreign currency?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • How long will my relatives in Vietnam will receive the money?
  • Has the money I sent restricted it?
  • How can I do to reduce mistakes when sending money?
  • What documents do I have to bring to send money?
Overseas Money Receive - Money Receive from USA through RIA
  • What currency can my relatives receive?
  • Do I have to inform sender that I already receive money or is the Bank responsible to inform the sender?
  • What benefits do I have when sending money with RIA?
  • What currency can my relatives receive?
  • Do my relatives have to pay any fee at Vietnam?
  • How long can my relatives receive money?
  • What do I have to do to send money to Vietnam?
Overseas Money Receive - Money Receive through VCBR
  • Do the customers in Vietnam have to pay fees to get the money?
  • How can the customers get the support from your bank on overseas remittance services?
  • May the beneficiary receive remittances in foreign currency?
  • How long will customers in Vietnam receive the money?
  • Is there any restriction on the amount that I can send?