Customer Service 24/7

1900 54 54 13

Frequently Asked Questions

Overseas Money Transfer - Money Transfer via Bank
  • What documents do I have to bring to receive money?
  • What minimun fee do I have to pay?
  • How can I know my money status?
Overseas Money Transfer - International Money Transfer with Money Gram
  • How can my relatives know when I send money?
  • Who can I contact to check the transaction?
Overseas Money Receive - Money Receive via Bank
  • How can my relatives send money to me?
Overseas Money Receive - International Money Receive with Money Gram
  • What do I have to do to send money to Vietnam?
  • How long can my relatives receive money??
  • How much do I have to pay?
  • Do my relatives have to pay any fee at Vietnam?
  • What currency can my relatives receive?
  • What benefits do I have when sending money with Money Gram?
  • Do I have to inform sender that I already receive money?
Overseas Money Receive - Money Receive from USA via TNMonex
  • What documents do I have to bring to send money?
  • How can I do to reduce mistakes when sending money?
  • Has the money I sent restricted it?
  • How long will my relatives in Vietnam will receive the money?
  • How can I know the status of the money I've transferred?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • Which documents do my relatives need to bring to receive the remittances?
  • May the beneficiary receive remittances in foreign currency?
  • How can I get the support from your bank on overseas remittance services?
  • Does my relatives have to pay fees to get the money?
  • If my relatives want to receive in VND, shall the exchange rate be applied?
Overseas Money Receive - Money Receive from USA with Unitller at Well Fargo Bank
  • What documents do I have to bring to send money?
  • How can I do to reduce mistakes when sending money?
  • Has the money I sent restricted it?
  • How long will my relatives in Vietnam will receive the money?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • Which documents do my relatives need to bring to receive the remittances?
  • May the beneficiary receive remittances in foreign currency?
  • How can I get the support from your bank on overseas remittance services?
  • Does my relatives have to pay fees to get the money?
  • If my relatives want to receive in VND, shall the exchange rate be applied?
VCB - SMS B@nking
  • What is VCB-SMSB@nking service?
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing VCB-SMSBanking number, what do I have to do?
  • What is your username and password?
  • What should I note to safely use this service?
VCB - Internet B@nking
  • What is VCB-iB@nking?
  • What features are available with VCB-iB@nking?
  • How does Vietcombank charge for VCB-iB@nking?
  • Who can use VCB-iB@nking?
  • I want to register VCB-iB@nking. Where to register and what is the procedure?
  • I have several accounts open at different Vietcombank branches. Where do I have to register VCB-iB@nking? Do I need to register separately for each account?
  • After I register VCB-iB@nking, how does the bank send me user name and password?
  • My user name is too hard to remember, can I choose another user name myself?
  • How to log in VCB-iB@nking?
  • What do I need to do in the first time login?
  • What is One-time-password (OTP)?
  • How can I receive OTP?
  • Can I change my number receiving OTP?
VCB - Mobile B@nking
  • What is VCB-Mobile B@nking service?
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing VCB-Mobile B@nking number, what do I have to do?
  • When changing the mobile device using the service, What should I do?
  • What is your username and password?
  • What should I do if I forget my password?
  • What should I do if I suspect my password revealed or stolen?
  • What should I note to safely use this service?
  • What should I do to protect my password?
Mobile BankPlus
  • What is Mobile BankPlus service?
  • Why should I choose to using this service?
  • Do I have to pay fees to use this service?
  • What can I do with this service?
  • Who can register this service?
  • How to register this service?
  • Which devices do I need to have to use this service?
  • When changing Mobile BankPlus number, what do I have to do?
  • What is your username and password?
  • What should I do if I forget my password?
  • What should I do if I suspect my password revealed or stolen?
  • What should I note to safely use this service?
  • What should I do to protect my password?
VCB - Phone B@nking
  • What is VCB-PhoneB@nking?
  • What features are available with VCB-PhoneB@nking?
  • How does Vietcombank charge for VCB-PhoneB@nking service?
  • Who can use VCB-PhoneB@nking?
  • How do I register VCB-PhoneB@nking?
International credit cards
  • Can Vietcombank corporate credit card be provided with supplementary cards?
  • I want to work with the bank to issue corporate credit cards for my employees. Does Vietcombank provide corporate credit card?
  • Do supplementary cardholders need to show proof of income documents?
  • How long is the validity of Vietcombank credit card?
  • If my Vietcombank card is lost/stolen, what do I need to do?
  • How can I register for auto debit payment?
  • If I pay later than the payment due date, which fees/ interests do I need to pay?
  • If at the payment due date, can I just pay the minimum required amount?
  • 1. In case my saving account at Vietcombank is in foreign currency, can I use this account to pay for my credit card balance?
  • When it comes to the payment due date, how can I make payment for my credit cards?
  • Which fees will I be charged when withdrawing cash at ATMs with my credit card?
  • How long is the interest free period set for credit card?
  • How can I use the card securely and safely?
  • Where can I find information about card related fees/ charges?
  • 1. What is CHIP card? What are the differences between chip cards and magnetic stripe cards? Are Vietcombank cards chip cards or magnetic stripe ones?
  • How does the bank determine credit limit for credit cardholder?
  • How does the bank determine credit limit for credit cardholder?
  • What is the PIN I receive together with my Vietcombank credit card used for?
  • I do not have sufficient required proof of income documents but I still want to apply for Vietcombank credit card. What should I do?
  • Which proof of income do I have to provide when apply for Vietcombank credit card?
  • What are the difference between Vietcombank international credit cards in general and Vietcombank international co-brand credit card?
  • What cobrand credit card products are Vietcombank issuing?
  • What are the differences between credit card and debit card?
  • Which credit card brands do Vietcombank is issuing now?
International debit card
  • Can I use international debit card for online payment?
  • Should I let relatives/ friends use my card?
  • How much is the daily spending limit of Vietcombank international debit card?
  • I use my Vietcombank international debit card abroad in foreign currency, do I have to pay fee for that and how much?
  • What should I do when I forget my PIN?
  • My card is about to expire. What can I do to continue using this card?
  • What should I do in case there is errors when I use my Card at ATM (unable to withdraw money but account still deducted/ revoked, or when my Card is lost?
  • Where can I apply for international debit card and how long will I receive the card?
  • I want to apply for Vietcombank international debit card but I'm requested to provide copy of my identity card. However, I lost my identity and it is not yet reissued. What can I do?
  • My daughter is about to study abroad. She is now 16 years old. Can she open Vietcombank international debit card?
  • I am now Vietcombank MasterCard debit cardholder, am I entitled to Joy of Life program?
  • To pay for electricity bill, which VCB debit card can I use?
  • What is the difference between Vietcombank domestic debit card and international one?
  • What international debit card can I apply for?
Domestic debit cards
  • If cardholders can apply for the Card at both Vietcombank’s branches and Aeon, Co.opmart, can they do the same with request for PIN reissuance, card reissuance…?
  • Can customer apply for the cobrand card if he/ she is not yet Co.opmart and Aeon’s member? Does he/she need to apply for partners’ membership program before applying for the card?
  • ​What additional features do Co.opmart and Aeon co-brand cards have compared to other domestic debit cards?
  • Should I let relatives/ friends use my card?
  • What should I take notice when making payment with my card?
  • What should I do when my card is broken or doesn’t work properly?
  • What should I do when I forget my PIN?
  • What should I do in case there is errors when I use my Card at ATM (unable to withdraw money but account still deducted/ revoked, or when my Card is lost?
  • What is about the domestic debit card usage limit?
  • Can I use my Vietcombank domestic debit card for bank transfer?
  • What should I do when I use my Vietcombank domestic debit card for the first time?
  • Can I use Vietcombank domestic debit card to pay for online transactions?
  • Can Vietcombank domestic debit card be used to pay for service bill?
  • Am I able to use domestic debit card at ATM of Vietcombank only?
  • Which bank’s ATMs doe Vietcombank domestic debit can be used at?
  • How can I apply for Vietcombank domestic debit cards?
  • What domestic debit card does Vietcombank is issuing?
Card payment services
  • Can Vietcombank corporate credit card be provided with supplementary cards?
  • I want to work with the bank to issue corporate credit cards for my employees. Does Vietcombank provide corporate credit card?
  • Do supplementary cardholders need to show proof of income documents?
  • How long is the validity of Vietcombank credit card?
  • If my Vietcombank card is lost/stolen, what do I need to do?
  • How can I register for auto debit payment?
  • If I pay later than the payment due date, which fees/ interests do I need to pay?
  • If at the payment due date, can I just pay the minimum required amount?
  • In case my saving account at Vietcombank is in foreign currency, can I use this account to pay for my credit card balance?
  • When it comes to the payment due date, how can I make payment for my credit cards?
  • Which fees will I be charged when withdrawing cash at ATMs with my credit card?
  • How long is the interest free period set for credit card?
  • How can I use the card securely and safely?
  • Where can I find information about card related fees/ charges?
  • What is CHIP card? What are the differences between chip cards and magnetic stripe cards? Are Vietcombank cards chip cards or magnetic stripe ones?
  • Could I ask to change my card credit limit?
  • How does the bank determine credit limit for credit cardholder?
  • What is the PIN I receive together with my Vietcombank credit card used for?
  • I do not have sufficient required proof of income documents but I still want to apply for Vietcombank credit card. What should I do?
  • Which document for proof of income do I have to provide when apply for Vietcombank credit card?
  • What are the difference between Vietcombank international credit cards in general and Vietcombank international co-brand credit card?
  • What cobrand credit card products are Vietcombank issuing?
  • What are the differences between credit card and debit card?
  • Which credit card brands do Vietcombank is issuing now?
Platinum credit card
  • In case of emergency, how can I contact for travel and medical assistance?
  • Is Vietcombank Vietnam Airlines Platinum American Express supplementary cardholder get the Vietnam Airlines Lotusmiles Titan membership or Priority Pass membership for VIP lounge access? ,
  • Is my supplementary cardholder entitled to get benefits from Lotusmiles program?
  • Is my supplementary cardholder entitled to Golf and insurance benefits as primary cardholder?
  • Whenever I’m on an oversea business trip or on holiday abroad, what is my insurance benefits”
  • Can I use Golf Fee Card to get Golf service for free?
  • When becoming Vietcombank Vietnam Airlines Platinum Amerrican Express cardholders, do I get complimentary Golf Fee Card?
  • What are the differences between the Vietcombank Vietnam Airlines Platinum American Express and the Vietcombank American Express Gold or Green card, besides higher credit limit feature?
The vietcombank visa platinum card
  • Is my supplementary cardholder entitled to Golden Birthday program?
  • Is my supplementary cardholder entitled to Reward Program?
  • Is my supplementary carholder entitled to Golf offer, insurance benefits as the primary cardholder?
  • Whenever I’m on an oversea business trip or on holiday abroad, what is my insurance benefits”
  • Do I have to apply for a Golf card to enjoy Golf offers provided for Vietcombank Visa Platinum cardholders?
  • What are the differences between the Vietcombank Visa Platinum and Vietcombank Visa (Gold and Standard) card, besides higher credit limit feature?
Cards
Remittance
E-B@nking
Overseas Money Receive - Money Receive from USA through Xoom – a PayPal service
  • If my relatives want to receive in VND, shall the exchange rate be applied?
  • Does my relatives have to pay fees to get the money?
  • How can I get the support from your bank on overseas remittance services?
  • May the beneficiary receive remittances in foreign currency?
  • Do my relatives have to have an account at the Bank for Foreign Trade of Vietnam to receive remittances?
  • How long will my relatives in Vietnam will receive the money?
  • Has the money I sent restricted it?
  • How can I do to reduce mistakes when sending money?
  • What documents do I have to bring to send money?
Overseas Money Receive - Money Receive from USA through RIA
  • What currency can my relatives receive?
  • Do I have to inform sender that I already receive money or is the Bank responsible to inform the sender?
  • What benefits do I have when sending money with RIA?
  • What currency can my relatives receive?
  • Do my relatives have to pay any fee at Vietnam?
  • How long can my relatives receive money?
  • What do I have to do to send money to Vietnam?
Overseas Money Receive - Money Receive through VCBR
  • Do the customers in Vietnam have to pay fees to get the money?
  • How can the customers get the support from your bank on overseas remittance services?
  • May the beneficiary receive remittances in foreign currency?
  • How long will customers in Vietnam receive the money?
  • Is there any restriction on the amount that I can send?