VCB Digibank – Mobile version

Feature

VCB Digibank Digital Banking is built on the consolidation of separate transaction platforms on Internet Banking and Mobile Banking, providing a seamless, unified experience for customers on electronic means such as computers (PC/ Laptop) and mobile devices (phone/ tablet).

VCB Digibank has two basic channels including:

VCB Digibank on Mobile application: is an updated version of Mobile Banking application on Appstore and Google Play Store app markets (the name on the app market is "Vietcombank").
VCB Digibank on web browser: In the “VCB Digibank” section on Vietcombank's official website or direct link: https://vcbdigibank.vietcombank.com.vn/.

With VCB Digibank, customers will experience digital banking in a whole new way:

Identify with only 01 username, 01 password and 01 limit corresponding to each type of transaction on all channels.
Integrate many advanced security technologies, especially VCB Digibank also added new login authentication technology - Push Authentication. With this technology, when customers log in on the web browser, the system will automatically send a notification to the mobile application to request the customer to confirm before allowing successful login.
Interface designed in the style of "dark mode" - dark background mode, has positive benefits to user’s health, optimizes battery life and increases the durability of the device.
Easily personalize with a wide selection of wallpapers for VCB Digibank according to each person's preferences.

Outstanding features of VCB Digibank on Mobile application:

Easy to perform financial transactions, payments and shopping: Quick money transfer 24/7, schedule money transfers, online savings, pay bills electricity - water - telecommunications - health - education - security insurance, automatic bill payment, phone recharge, QR Pay payment, flight/ hotel booking, online shopping, online inquiry ...
The feature of receiving notice of balance change via OTT message (OTT Alert) is integrated right on VCB Digibank's Mobile application, replacing SMS notification, helping customers save costs.

Note: Immediately after customers activate the OTT Alert notification feature, VCB will automatically stop the active SMS feature to optimize service costs for customers.

Transaction verification method:

mPin: Password to access VCB Digibank services.
SMS OTP: OTP (one-time verification password) will be sent via SMS to customers' phone numbers registered to use VCB Digibank
Smart OTP: OTP generation application integrated in Mobile app.
Biometric element: fingerprint/ face. Note when logging in/ confirming a transaction by fingerprint:

Always control the number of fingerprints installed on the device, only one fingerprint should be maintained at all times
Absolutely do not allow others to arbitrarily install/ change fingerprints on their device
Regularly check the list of fingerprints being installed on the device

Register and User guide

1. For newly registered customers:

Conditions of use:

Individual customer who has a current account at Vietcombank.
Have a phone number to register telecommunication network of Vietnam.
Mobile device needs to have iOS operating system version 8.0 or higher or Android operating system version 4.1.0 or higher, with Internet connection (via GPRS/ 3G/ Wifi).
Register to use VCB Digibank service
Customers should register email address to receive information and notices about the service.

Registration documents:

ID or Passport (original);
Registration form for electronic banking service (here).
Terms and conditions of using electronic banking services (here).
Terms and conditions of using authentication method in case customers register Smart OTP (here)

Place of registration:

At Vietcombank transaction points nationwide

2. For customers who switch from VCB-iB @ nking/ VCB-Mobile B@ nking/ VCBPAY to VCB Digibank service:

Conversion guide for customers using Mobile Banking and/ or Internet Banking (here)
Instructions for customers using Internet Banking only (here).

Transaction limit: please refer here.

Instructions for usage: please refer here

1. Why should I choose to using this service?

With VCB-Mobile B@nking, you will feel convenience and safe. Easy to fund transfer, pay bill, mobile phone topup via a smartphone.
In addition, You will enjoy more attractive utilities integrated on the service.
2. Do I have to pay fees to use this service?

Service fees
3. What can I do with this service?
Vietcombank Mobile Banking (VCB-MobileB@nking) helps you complete transactions using your mobile device everytime and everwhere.
- Fund transfer up to 100 million per day
- Top up prepaid mobile phone
- Bill Payment
- Credit card payment
- QR code payment
- Enquiry about account balance, last 5 transactions, credit card limit.
- Enquiry about general information of Vietcombank: exchange rate, interest rate, ATM location, Branches.
- Buy and pay domestic airline ticket (VietnamAirlines, VietjetAir, Jetstar).
- Securities portfolio management.
4. Who can register this service?

Customers with Vietcombank current account(s) and phone number using VCB-SMS B@nking can register to use VCB-Mobile B@nking.
5. How to register this service?

You can register VCB-Mobile B@nking at the nearest Vietcombank counter or VCB-iB@nking.
6. Which devices do I need to have to use this service?

With mobile devices using Operating system iOS version 6.0 or later and Android version 2.3 and later, you can experience the service.
7. When changing the mobile device using the service, What should I do?

When changing the mobile device using the service, you have to request "Reactive" the service at the nearest Vietcombank counter or VCB-iB@nking.
8. What is your username and password?
- Username is your phone number using the service.
- Password is set by the customer (at least 8 digit alphanumeric character) afer the customer
9. What should I do if I forget my password?

If you forget your password, you have to request "Reactive" the service at the nearest Vietcombank counter or VCB-iB@nking to receive new password.
10. What should I do if I suspect my password revealed or stolen?

If you suspect your password revealed or stolen, you need to change your password immediately and notice to our Bank at the nearest Vietcombank counter or Vietcombank Contact Center 24/7 (1900 54 54 13) for help.
11. What should I note to safely use this service?

When losing the phone number or mobile device or give others, you need to request "Deactive" the service immediately at nearest Vietcombank counter or Vietcombank Contact Center 24/7 (1900 54 54 13) to prevent potential financial risks.
12. What should I do to protect my password?

You should take the following precautions to protect your password:
- Do not reveal your ID and password to anyone, write down or use it where someone else can see or input to any non-official application or screen like official application or screeen of Vietcombank.
- Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc.
- Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
- Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed.
- Change your password regularly.

Forms

E-Banking forms

Terms and Conditions on Use of E-Banking Services

VIETCOMBANK ELECTRONIC BANKING SERVICE AGREEMENT

20200709_VCB DigiBank_HMGD_E (final)

TRANSACTION LIMIT LIST ON VCB DIGIBANK FOR CUSTOMER

E – Banking Service Registration Form

TRANSACTION LIMIT LIST ON VCB DIGIBANK

TERMS, CONDITIONS FOR REGISTRATION AND USE AUTHENTICATION METHOD

Fees

Ebanking Fee

VCB DIGIBANK FEE SCHEDULE_effective date on 01/05/2022