Phone Banking

VCB-PhoneB@nking

Phone Banking

18/09/2015 10:09 AM

Feature

Customers call the Hotline 1900 545413 and use ID & password of VCB-Phone B@nking to operate below automatic sevices:
- Lock services such as: VCB-iB@nking, VCB-SMS B@nking, VCB - Phone B@nking, VCB – Mobile B@nking.
- Reactivate card automatically.
- Change VCB - Phone B@nking password.

Customers call the Hotline 1900 545413 to lock card temporarily by using registered phone number of VCB-SMS B@nking.

Customers call the Hotline 1900 545413 to connect the Agents directly to:

Provide and respond to relevant information about::
- General services information of Vietcombank (conditions of registration and using, promotions, currency exchange, interest rates, service fee, ATM/ Branches networks ...)
- Information related customers at Vietcombank
- Advise and guide customers to use Vietcombank services

Support to:
- Lock Card temporarily; Cancel Card online payment; change transaction limit of the day; activate card.
- Cancel using VCB-iB@nking; VCB-SMS B@nking; VCB - Mobile Banking, VCB - Mobile BankPlus
- Renew ID & password of VCB-iB@nking; VCB-Phone B@nking, VCB - Mobile B@nking
- Authorization of card transactions, cancellation of card transaction authorization
- Other requests.

Receive and settle all requests and complaints from customers

Register and User guide

Usage requirements: All individual customers
Usage Registration: Via VCB – iB@nking service.

Service fees

Vietcombank offer free registration fee, using service fee.

You pay mobile fee follow mobile company's fees.

Promotions

FAQs

1. What is VCB-PhoneB@nking?

VCBPhoneB@nking is to help customers to perform banking transactions 24h*7 days via phone number at Vietcombank Contact Center (1900 54 54 13).
2. What features are available with VCB-PhoneB@nking?

1. Information inquiry:
Account balance and 5 most recent transactions details.
Total balance of savings accounts, loan accounts
Credit card limit
Credit card balance and payment schedule
2. Urgent services
Disable online payment on cards
Disable VCB-iB@nking, VCB-SMSB@nking, VCB-PhoneB@nking
Credit cards authorization request
3. Other services
Exchange rate inquiry, bank services information, bank promotion program inquiry.
Consult and support customers of current Vietcombank services
3. How does Vietcombank charge for VCB-PhoneB@nking service?

Vietcombank does not charge VCB-PhoneB@nking. Please pay telecomunication fee according to current fees of the telecomunication corporations.
4. Who can use VCB-PhoneB@nking?

All individual customers using Vietcombank services are eligible for VCB-PhoneB@nking service.
5. How do I register VCB-PhoneB@nking?

To receive user name and password using VCB-PhoneB@nking, you can register at:
- Any Vietcombank counters nationwide;
- Or via VCB-iB@nking service (in case you have already used VCB-iB@nking)

Forms

Fees