Customer Service 24/7
1900 54 54 13
Just call 1900 54 54 13 and let's provide you with information on your account,banking transactions as well as settle your issues
Registration using the service
- At Vietcombank branches (branches list here): registration documents include valid ID card or passport, form electronic service registration.
- At Internet Banking - only individual customers using Internet Banking service.
User guide of the service
Manual VCB-Phone B@nking Service
Callflow - 1900
VCBPhoneB@nking is to help customers to perform banking transactions 24h*7 days via phone number at Vietcombank Contact Center (1900 54 54 13).
1. Information inquiry:Account balance and 5 most recent transactions details.Total balance of savings accounts, loan accountsCredit card limitCredit card balance and payment schedule2. Urgent servicesDisable online payment on cardsDisable VCB-iB@nking, VCB-SMSB@nking, VCB-PhoneB@nkingCredit cards authorization request3. Other servicesExchange rate inquiry, bank services information, bank promotion program inquiry.Consult and support customers of current Vietcombank services
Vietcombank does not charge VCB-PhoneB@nking. Please pay telecomunication fee according to current fees of the telecomunication corporations.
All individual customers using Vietcombank services are eligible for VCB-PhoneB@nking service.
To receive user name and password using VCB-PhoneB@nking, you can register at:- Any Vietcombank counters nationwide;- Or via VCB-iB@nking service (in case you have already used VCB-iB@nking)