Customer Service 24/7

1900 54 54 13

Phone Banking

18/09/2015 10:09 AM
Feature
  • Customers call the Hotline 1900 545413 and use ID & password of VCB-Phone B@nking to operate below automatic sevices:  
    • Lock services such as:  VCB-iB@nking, VCB-SMS B@nking, VCB - Phone B@nking, VCB – Mobile B@nking.
    • Reactivate card automatically.
    • Change VCB - Phone B@nking password.


  • Customers call the Hotline 1900 545413 to lock card temporarily by using registered phone number of VCB-SMS B@nking.


  • Customers call the Hotline 1900 545413 to connect the Agents directly to:


  • Provide and respond to relevant information about::
    • General services information of  Vietcombank (conditions of registration and using, promotions, currency exchange, interest rates, service fee, ATM/ Branches networks ...)
    • Information related customers at Vietcombank
    • Advise and guide customers to use Vietcombank services


  • Support  to:
    • Lock Card temporarily; Cancel Card online payment; change transaction limit of the day; activate card.
    • Cancel using  VCB-iB@nking; VCB-SMS B@nking; VCB - Mobile Banking, VCB - Mobile BankPlus
    • Renew ID & password of  VCB-iB@nking; VCB-Phone B@nking, VCB - Mobile B@nking
    • Authorization of card transactions, cancellation of card transaction authorization
    • Other requests.


  • Receive and settle all requests and complaints from customers 
Register and User guide
Requirements
- All ​individual customers

Registration using the service

- At Vietcombank branches (branches list here): registration documents include valid ID card or passport, form electronic service registration.

- At Internet Banking - only individual customers using Internet Banking service.​

​​User guide of the service

Manual VCB-Phone B@nking Service

Callflow - 1900 

Service fees
Vietcombank offer free registration fee, using service fee. 
You pay mobile fee follow mobile company's fees.
Promotions
FAQs
  1. What is VCB-PhoneB@nking?
  2. What features are available with VCB-PhoneB@nking?
  3. How does Vietcombank charge for VCB-PhoneB@nking service?
  4. Who can use VCB-PhoneB@nking?
  5. How do I register VCB-PhoneB@nking?
Forms
Fees